AlphaMeD | Primary Care

Your Health, Our Community, One Family.

Personalized Primary Care Rooted in Arizona

At AlphaMeD, our primary care is woven into the fabric of Arizona life because our providers are more than just medical professionals – they are your neighbors, friends, and partners in health. We understand that primary care is the cornerstone of any healthcare journey, which is why we’ve dedicated ourselves to building lasting relationships with every individual who walks through our doors.

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Distinctive Care with a Hometown Heartbeat

What Makes AlphaMeD Different?

Community-Centric Care:

Our providers aren’t just from Arizona; they’re part of its heartbeat. They share your values, understand your environment, and are committed to the well-being of the community they proudly call home.

Building Lasting Relationships:

At AlphaMeD, you’re more than a patient; you’re family. We strive to be your lifelong health ally, establishing care that grows with you, adapting to your changing needs through every stage of life.

A Trusted Resource for Health:

Navigate your health journey with confidence, knowing you have a trusted resource in AlphaMeD. We go beyond the basics, providing education, support, and proactive care to keep you at your healthiest.

AlphaMeD’s Personal Touch:

Experience the AlphaMeD difference with services tailored to you. From preventive care to chronic disease management, our approach is always personalized, because Arizona is more than a place we serve – it’s a place we love.

Step into a primary care experience that’s genuinely different – where medical excellence meets hometown comfort. At AlphaMeD, your health journey is a collaborative adventure toward wellness, one that’s anchored in the heart of Arizona. Welcome to primary care, redefined. Welcome to AlphaMeD.

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Primary Care Providers

Meet Our Team

Kayla Shelley
PA-C

AlphaMeD Locations:
Chandler, Scottsdale, and Biltmore

Kayla Shelley specializes in Primary Care Medicine as well as Women’s Health and Gynecology. She also has interests in weight loss and weight loss management. Kayla has 12 years of experience working in Adolescent and Ad...

Fizzah Ahmed
PA-C

AlphaMeD Locations:
All Locations

Fizzah Ahmed is a Board Certified Physician Assistant with experience in Internal Medicine, Family Practice, and Urgent Care. She was born and raised in New York, where she attended Hofstra University and earned her Bach...

What should I bring with me to my visit?

We will need a drivers’ license or photo identification card, your health insurance card, and a credit or debit card to pay for any costs at the time of visit and to place a card of file for any additional charges

Can I fill out my medical forms prior to my visit?

Yes - and it will usually expedite your waiting time in the clinic. When you click “Schedule an Appointment” on AlphaMeD’s website, you will be prompted to input your personal demographic information, medical history, any medications you are taking, and a consent form to read and sign. If you choose to complete this in the clinic, our front desk staff can help with this process if Needed.

Is a video visit right for me?

If you’re not sure if a video visit is right for you, call any of our offices to discuss your questions and concerns. Typically, any type of appointment that does not include a physical examination is a perfect fit. This can include treatment for illnesses that do not require lab testing, follow up appointments, reviewing results, and prescription refills.

Will I always see the same provider?

For urgent care, most of our providers work at the same locations, however there is a chance that the provider you originally saw may not be in the clinic at the time of your visit. All of our providers specialize and promote patient focused, team-based care. Your care is a top priority at AlphaMeD and all of our providers work collectively to ensure that you receive the best care Possible. For primary care, you will have a main provider with whom you schedule each visit. In the event you need to be seen at a time your primary care provider is not available, you can be seen by any of our urgent care providers who can access your medical information and provide immediate care for your situation in sync with your primary care providers’ plan.

Will I have access to a patient portal?

You can access your patient portal at the home screen of AlphaMeD’s website to view your patient chart, visit notes, lab results, and more! You will need to use the email address you used at the time of your registration, your date of birth, and a PIN number provided by our front office Staff.

I was given an order for an MRI or a CT Scan, now what?

Our staff work directly with imaging facilities in the neighborhood. We will help coordinate an appointment that works best for you in a timely manner. Once the imaging is completed and we receive your results, we will reach out to you to review and discuss an appropriate treatment Plan.

Do you offer x-rays?

We do! A lot of our providers specialize in sports medicine and we have an x-ray technician at every clinic. We can perform most x-rays on extremities. We cannot perform x-rays on the skull or spine. We encourage you to call our office with any questions or concerns regarding an x-ray.

Do I need an appointment?

No! We accept walk-ins for urgent care at every clinic. Scheduling appointments online is simple, however we do accept walk-ins Monday through Thursday from 8am-8pm, Friday from 8am-6pm, and Saturday from 10am-4pm. (For Scottsdale, our hours are Monday through Friday 8am-5pm and Saturday 10am-4pm)

How long is the wait time at AlphaMeD?

Our average wait time is around fifteen minutes. However, given the nature of walk-in medical facilities, there can be busy periods with longer wait times. If we are experiencing a high volume of patients, our front desk staff can give you options to come back later without losing your place in line.

What will I pay at the time of my visit?

If you have a higher deductible plan that you have not met, AlphaMeD will collect $90 at the time of visit. We will then bill your insurance, and the remaining balance after insurance will be Collected.

Why does AlphaMeD need to place a credit card on file?

At the time of visit, we collect your ID, insurance card, and a credit card to keep securely on file. We place a credit card on file to make collecting payment easier for you. Once your insurance has been billed, AlphaMeD will notify you via text what the remaining balance is upon which you will have 7 days to pay. After 7 days, your card will be automatically run for the remaining Balance.

What insurance do you accept?

We accept most major insurance carriers like Blue Cross Blue Shield, United Health Care, Cigna, and Aetna. To view our full list of insurance carriers we are in network, visit AlphaMeD | Insurance (alphamedaz.com) , or call any of our clinics to speak with a front office associate.

Do you accept PPO and HMO plans?

We do accept PPO plans, however we do not accept any HMO plans at this time. AlphaMeD is working hard on this to offer to patients in the future.

Do you offer self-pay options if I don’t have insurance?

Yes, we do! We offer simple and affordable self-pay rates for those without insurance or those that wish to not bill their insurance for their visit. Our basic office visit starts at $159 and any office visit with a procedure and/or x-ray is $249. To view our full list of services, visit AlphaMeD | Insurance (alphamedaz.com)

If I have questions about a bill I received, what should I do?

You can reach our billing team, The Hamill Group, at billing@thehamillgroup.com or by phone at (623) 632-1987. They are available to answer any questions you may have Monday through Friday, 8am-5pm.

AlphaMeD Values

AlphaMeD is owned and operated by Arizona natives. The desert is our home, it is where our kids are raised and our friendships have been formed. We love our community and we strive to provide our neighbors with a better healthcare experience.

Fast.

We respect your time so you can do more with yours.

Simple.

From scheduling to follow up we keep things simple so we can focus on you.

Friendly.

As a local and community-focused practice, you are always welcome.

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Testimonials

Raving Fans

AlphaMeD is owned and operated by Arizona natives. The desert is our home, it is where our kids are raised and our friendships have been formed. We love our community and we strive to provide our neighbors with a better healthcare experience.

“This urgent care is the best we have been to. The staff were professional, friendly and helpful. The space smells fresh, clean and pretty. I would highly recommend!”

Kristin McFarland

"The best urgent care I've seen. Even better than my own family doctor. I had a herniated disc. They referred me to a specialist, made sure that I can make an appointment. Also, proactively ordered an MRI for me, so I already had the result when I visited the spine doctor. I can't thank them enough. I have been to other urgent cares and they never seem to care. I strongly recommend you go here."

Amir Hashemi

“We had a great experience from the minute we walked in. Very clean facility, kind, efficient and caring staff! We were seen quickly. They were so good with my daughter who was in a lot of pain and helped ease her fear. Highly recommend!!!”